Returns Policy

Last updated: January 2025

Custom printed items

Because every Kanvasio item is made-to-order specifically for you, we are unable to accept returns or exchanges unless the item is:

• Defective (printing error, material fault, wrong item)
• Damaged in transit

How to report an issue

If your order arrives defective or damaged, please contact us within 14 days of delivery:

1. Email hello@kanvasio.co.uk with your order number
2. Attach clear photos of the defect or damage
3. We will arrange a free replacement or full refund

Sizing

We strongly recommend checking our size guide before ordering. We cannot accept returns for items ordered in the wrong size when the correct sizing information was available.

Processing time

Refunds are processed within 5–10 business days. Replacements follow the standard production timeline of 2–4 business days + shipping.

Consumer rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

Contact

hello@kanvasio.co.uk